The Regional Government of Extremadura Launches the Citizen Participation Service
Establishing a Citizen Participation Service from scratch for a region with over a million residents is a monumental task. Recognizing this, Ignacio sought the help of experts to guide the initial steps. Kuorum is not just a powerful digital participation platform. Our team has been advising governments and organizations for years on how to manage participatory processes. From the outset, our consultants knew that it was crucial to assess the available resources accurately. Thus, the decision was made to start with a pilot project: a participatory process that would help identify the skills Ignacio’s team needed to develop.
This led to the launch of the project Your Service, a participatory initiative designed to ask citizens how they wanted to interact with their administration. Training sessions were conducted for the public officials managing the process. Then, an online debate was launched using Kuorum’s technology. In addition to assisting Ignacio’s team with communication and moderation, our consultants organized an in-person workshop to explore some of the suggestions received through the platform. Finally, an open event was held to present the process results and highlight the commitments made by the administration. Technical aspects, such as personal data protection, participant expectations management, and digital participation technology, were covered by Kuorum, allowing Ignacio and his team to focus on high-value tasks.
As the General Secretary of Public Administration, Ignacio had the authority to implement these commitments - a key factor in any participatory process.. The selected citizen proposals were incorporated into the procurement for the Omnichannel Service Project, through which the Regional Government of Extremadura modernized its Citizen Services Department.
After completing the process, Kuorum prepared a report with recommendations for the Citizen Services and Participation Department. To this day, these recommendations continue to guide the standards for all citizen participation processes within the Regional Government of Extremadura.
With Kuorum’s support, Ignacio not only successfully launched the new Citizen Participation Service in a practical and enriching way for his team, but also demonstrated his commitment to involving citizens in governance by following through on the commitments made.
"The best proposals became part of the project. It was a resounding success."
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