Manchester government regulates collaboratively

In May 2017, Andy Burnham was elected governor of Greater Manchester in northern England. Wasting no time, the day after the election, Burnham launched an ambitious plan to ensure no one in the city would be homeless by 2020. The plan aimed to involve the entire community - businesses, property owners, caregivers, and citizens - in drafting public policies toward this goal. However, collaborating in a major urban area with nearly three million residents is no small task. From the outset, Burnham understood that technology would play a key role in coordinating citizens’ proposals and ideas.

Our client

With the support of Kuorum, Andy Burnham and the Greater Manchester Regional Government developed a strategy to engage citizens in co-creating the plan. Kuorum is a platform designed to help governments and organizations innovate through online participation. Its contact management and mass email tools simplify community engagement efforts, while its features for debates, surveys, events, petitions, and participatory budgeting enable citizens to contribute to the policymaking process.

"We needed to involve citizens in drafting the plan"
Manchester government regulates collaboratively

In Manchester, the platform was used for a variety of purposes. Our consultants supported Burnham’s team by training public employees and nonprofit organizations in using Kuorum and in techniques to encourage participation from unorganized citizens. This helped the Greater Manchester Regional Government grow its participation base significantly.

Andy Burnham not only took action to address one of the city’s most pressing challenges but also contributed to building a more cohesive and participatory city. Kuorum helps its clients - wheter governments or organizations - focus on the issues that matter most and build a reputation around those priorities. In the first three months of 2018, the Greater Manchester Regional Government raised nearly £100,000 for its cause. Today, Burnham is a prominent figure in the fight against social exclusion, not just in his region but across the UK.

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"The platform allowed us to efficiently coordinate citizens' proposals and ideas"

Andy Burnham
Andy Burnham
Mayor of Greater Manchester
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Manchester government regulates collaboratively
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