Purchase agreement

Terms and Conditions

KUORUM SOCIAL S.L. (from this point forward “the Provider”) provides its customers with a software as a services that enables them to launch custom participation platforms (from this point forward “the Service”).

By purchasing this Service, you are accepting our Privacy Policy. Once you have completed your payment details, you will have created a new participation platform. Before starting to operate with it, you commit to review the privacy policy and terms of use of the new platform, and to fill in your data, your organisation’s and those of the corresponding data protection file. If you do not fulfil your country’s legal requirements to collect and treat personal data of other people, then you shouldn’t subscribe this service. If you have already subscribed, then you should cancel it immediately.

You may cancel your subscription at any time by reaching out via email to the Provider customer service.


The Service participation platforms can be customised with a logo, colours and images. These platforms include powerful contact management features that simplify the task of facilitating participation, email blasts to optimise our customer’s communications and user profiles for citizens and organizations. Moreover, the users of the platform can open (or engage with) online participatory processes with different levels of interaction: Posts, Petitions, Surveys, Debates, Events and Participatory Budgets. Clients choose in every moment the degree of participation they want to allow to their users (our clients can, for instance, block the possibility to launch petitions).

Finally, there is the option to coordinate the contact agenda of the platform with the census of the client in order to verify user profiles and give online voting rights. This option will only be possible if the census of the client has been digitalised in an optimised way (web service or csv or xls files) and is not available for organizations.

Terms of Payment

Payments will be carried out via PayPal, credit or debit card. For your security, no details regarding your banking will be stored on Kuorum’s online database. Consult the availability of other payment methods for yearly plans (for example, bank transfer). Your bank details will be provided via email or telephone and your service will be activated once the transfer is done.

Failure to pay said fee will suspend your access to the Service, but not the deletion of the Service itself. To eliminate your participation platform, you must contact the Provider directly. It is important to remember that although you stop paying for the Service, your debt will continue increasing until you officially ask for the cancelation of your subscription.

If you would like to cancel your subscription, all charges to the account will be cancelled immediately. Cancelation of subscriptions will not include a refund on charges made prior to the cancelation.


Once the purchase has been confirmed you will receive a confirmation email and your account on the Service will be automatically activated.

Privacy policy and access to data
All the data collected through the Service is owned by the customer. The Provider, as a technology provider, is not responsible for the data collected by the customer and assumes no responsibility for the way it will be treated.

The Provider may view, copy, and internally distribute content from your platform and account to offer the Service. The service provider fulfils all the requirements of the European legislation in terms of personal data protection. Besides, the service provider guarantees the fulfilment of all the conditions established by the European Directive 2009/136/CE and the GDPR.

Proprietary rights owned by us

You will respect our proprietary rights in the website and the software used to provide the Service (proprietary rights include patents, trademarks, trade secrets, and copyrights). You may only use our brand assets with our permission.

Proprietary rights owned by you

You represent and warrant that you either own or have permission to use all of the material in your platform and emails. You retain ownership of the materials that you upload to the Service. We may use or disclose your materials only as described in the terms of use and privacy policy of your platform.