Privacy policy

Introduction

At Kuorum.org (from this point forward “the Service”) we take our users’ privacy very seriously. One of the foundations of our activity is collecting and protecting your personal information. We want our customers and followers (from this point forward “Users”), and any other interested person, to know exactly how we collect and use your personal data. And therefore, KUORUM SOCIAL S.L. (from this point forward "the Provider") published this document.

It is important to distinguish between this Privacy Policy and the one that will be subscribed by our customer’s users. The Service is a software as a service that enables our customers to launch custom participation platforms, with their own logo, colours and images. These platforms include powerful contact management features that simplify the task of facilitating participation. All the data collected through those platforms is owned by our customers. The Provider, as a technology provider, is not responsible for the data collected by its customers and assumes no responsibility for the way it will be treated. For more information on the privacy policy of a platform generated with our software, you just need to look for the legal documents you will find at the footer of those websites.

The mission of the Provider is to build more participatory societies. To achieve this, we develop technology that enables our customers to open online participatory processes. It is crucial for the Provider to maintain our Users’ confidence by using their personal data in a responsible manner.

This means the Provider adheres to the following principles in order to protect your privacy:

We protect your personal information and only provide it to third parties:

(1) with your consent;

(2) where it is necessary to carry out your transactions;

(3) as reasonably necessary in order to provide our features and functionality to you;

(4) when we reasonably believe it is required by law, subpoena or other legal processes; or

(5) as necessary to protect the rights, property, or safety of Kuorum.org, our Users, and the public.

We have implemented appropriate security safeguards designed to protect your information in accordance with industry standards.

We may modify this Privacy Policy at any given time, and if we introduce material changes to it, we will provide notice through the website, applications, or through other means so that you may review the changes made before continuing to use the Service. If you object to any changes, you may close your account. The continued use of the Service after we publish or communicate a notice about any changes made to the Privacy Policy signifies your consent to the changes.

Information we collect

The personal information sent in or received by the Service is controlled by KUORUM SOCIAL S.L., Madrid, Spain. The Provider will store the data in the file User Data which purpose is to provide electronic communication services, advertisement and market research. The responsible for the file User Data is Kuorum Social S.L., who can be contacted through info@kuorum.org. If you have any concerns about sending in your personal information, or how this information will be published, or used in any other way as explained by our Privacy Policy or User Agreement, you should not sign up as a User of the Service or use our website. If you have already created an account, you can delete it.The personal information sent in or received by the Service is controlled by KUORUM SOCIAL S.L., Madrid, Spain. The Provider will store the data in the file User Data which purpose is to provide electronic communication services, advertisement and market research. The person responsible for the file User Data is Matías José Nso Roca, who can be contacted through info@kuorum.org. If you have any concerns about sending in your personal information, or how this information will be published, or used in any other way as explained by our Privacy Policy or User Agreement, you should not sign up as a User of the Service or use our website. If you have already created an account, you can delete it.

We collect your personal information in the following ways:

A. Registration

You can create an account on the Service by requesting a demo of our services, signing up to our newsletters, downloading a case study or setting up a participation platform with our software as a service. In order to create an account on the Service you must provide at least your name and your e-mail address. Depending on the kind of contact you have with us (demo, newsletters, case study or client) we may also ask you for your phone number, your organisation, your language and a password. We may also ask for your credit card information if you build a participation platform with our software. You accept that the Service uses such information in accordance with this Privacy Policy.

B. Information Service

When you contact the Information Services of the Provider, we collect information that helps us classify your question; address it; and if it is needed, investigate any breach of this Privacy Policy. We also use the aforementioned information to follow-up with any potential problems or trends and to personalize our responses with the goal of understanding you better.

C. Use of the Service and its applications

We collect information when you use the Service and its applications. For example, we collect information when you navigate through our website.

D. Advertising Technologies and Web Beacons

The Provider does not offer third-party advertising to its Users. Our revenue model is based on providing software as a service that enables our customers to launch custom participation platforms, which allows us to maintain economic sustainability without advertisement.

The Provider does not share under any concept the identity or the e-mail of our Users to third-parties for lucrative purposes. Your activity on the platform and your interaction with our emails can leave traces that can be used to develop profiles of individuals.

E. Cookies

We use cookies and similar technologies, including mobile identifiers, to help us recognize you, improve your experience on the Service, increase security, measure the use of our services, and provide advertisements of our services on other social networks and websites. You can control cookies through your browser settings and other tools. When you visit the Service, you give permission for the placement of cookies and beacons on your browser in accordance with this Privacy Policy.We use cookies and similar technologies, including mobile identifiers, to help us recognize you, improve your experience on the Service, increase security, measure the use of our services, and provide advertisements of our services on other social networks and websites. You can control cookies through your browser settings and other tools. When you visit the Service, you give permission for the placement of cookies and beacons on your browser in accordance with this Privacy Policy.

F. Log Files, IP Addresses, and information About your Computer and Mobile Device

When you visit the Service we receive the IP Address of your computer or the server proxy that you use to access the web, your computer’s operation system, your browsing system, your mobile device (including the mobile device identifier provided by the mobile device’s operating system), your mobile operating system (if you access the Service from your mobile device) as well as your Internet service provider or your mobile carrier. This information is used to optimize the way our site is displayed on your mobile device.

G. Other Information

The Service is a dynamic and innovative environment which means we are always looking for new ways to improve the services we offer. We often incorporate new functions, some of which may involve the collection of new information.

How we use your personal information

We use your information to provide you with a personalized service.

A. Consent to Information Processing from the Provider

When you provide us with personal information you accept and consent to, freely, that we may process your personal information as stated in this Privacy Policy. The provision of information on your behalf, including any information that may be considered “sensitive” by the applicable law, is a completely voluntary act. You have the right to withdraw or modify your consent to the collection and use of the personal information you provide at any moment, in accordance with the terms of this Privacy Policy, by contacting us or deleting your account.

B. The Service Communications

We communicate with you via e-mail and other available means through Services. Here are some examples of these messages:

(1) Welcoming and participation messages: when you register on the Service, we may send you a series of e-mails to inform you of how best to use the Service as well as any new functions.

(2) Service messages: these include service availability, security, and other issues of the website’s functionality.

(3) Promotional messages: include e-mail messages and may contain promotional information.

You may stop receiving promotional messages by contacting the Provider directly.

C. Sharing Information with Third-parties

We will neither rent nor sell your information, except as stated in this Privacy Policy. We will not share personal information without your knowledge or to process your instructions (for example, process your payment), except when the Provider believes in good faith that it is permitted by law or that disclosure is reasonably necessary to:

(1) comply with a legal procedure, including: civil or criminal trial, court orders, or other mandatory revelations;

(2) Enforce this Privacy Policy or Terms of Use;

(3) Respond to Third-party rights violations;

(4) Respond to User questions; or

(5) Protect the rights, property or security of the Service or the general public.

D. Fulfilment of a Court Order and other revelations

We may release your personal information or information about your activities as a User of the Service when required by law, a citation, or any other order dictated by a court or if the Provider, believes in good faith that the release is reasonable to:

(1) investigate, prevent, or act upon suspected or actual illegal activities or to aid government enforcement agencies;

(2) enforce the Purchase Agreement, investigate and defend ourselves against third-party claims, or to protect the security or integrity of our Services;

(3) to enforce or protect the rights, the property, or the security of the Service, our Users, employees or others.

E. Disclosures to Third-parties as a result of a change in control of or sale of the company

Your Choices and Obligations

A. Rights to access, correction or deleting your information, and closing your account

You have a right to:

(1) access, modify, correct, or delete your information controlled by the Provider,

(2) Change or delete your content, and

(3) Delete your account.

You may also contact us about any information that you may not easily access. If you close your account, your information will be generally deleted from the Service within 24 hours. Normally, we remove the information of closed accounts and delete any record or other secured information in a period of 30 days after the closing of the account, except in the following cases:

B. Data Retention

We retain the personal information that you provide as long as your account is active or as needed to provide you services. The Provider may retain your personal information even after you close your account if the retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes amongst Users, prevent fraud or abuses or to apply this Privacy Policy. We can retain our Users’ personal information during a limited period of time, if requested by law enforcement.

C. Your obligations

As a User, you have certain obligations. Some of these obligations are imposed by law and applicable norms and others have become common practice in platforms similar to the Service:

  • You must comply, at all times, the terms and conditions of the Privacy Policy, the Purchase Agreement and other policies of the Service. This includes the intellectual property of third-parties such as commercial brands or copyrights.

  • You may not download or distribute information that may infringe on the rights of other people or that may be considered harmful, violent, offensive, sexist, homophobic, racist, or xenophobic, or that may violate in any other way the spirit and values of the Service.

  • You must keep your e-mail address and password private and not share it with others.
  • Not complying with these norms or any other detailed ones throughout the website may result in the restriction, suspension, or termination of your account in sole discretion of the Provider.

    Relevant Information

    A. Changes to this Privacy Policy

    It is possible that we may modify this Privacy Policy in the future. If we make significant changes in the way we treat your personal information, or in the Privacy Policy, we will notify you in the Services or by other means such as e-mail. Review the changes attentively. If you agree with the changes, then simply continue using our Services. If you object to the changes introduced in the terms and you no longer wish to use the Service, you may delete your account. Unless otherwise mentioned, our current Privacy Policy applies to all the information that the Provider has about you and your account. If you use the Service after receiving a notification about changes or after being published in our Services, then it is understood that you are in accordance with the modified terms and practices.